Wix incident
RESOLVED: Issues loading Live Sites and Wix Editor when using TalkTalk ISP
Wix experienced a major incident on March 18, 2025 affecting Sign-In and Help Center and 1 more component, lasting 5h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2025, 10:29 AM UTC
Please contact TalkTalk to report this issue directly to the ISP. As a troubleshooting step, you can turn off the HomeSafe setting that may be affecting the access to the site.
- identified Mar 18, 2025, 12:41 PM UTC
We are aware that some users in the UK are experiencing issues when accessing Wix Editor or live sites while using TalkTalk ISP due to a technical issue on TalkTalk's side. Please contact TalkTalk ISP directly for additional assistance with the issue.
- monitoring Mar 18, 2025, 03:57 PM UTC
We're seeing a decreased number of complaints that some users in the UK are experiencing issues when accessing Wix Editor or live sites while using TalkTalk ISP due to a technical issue on TalkTalk's side. In case you still experience these issues, please contact TalkTalk ISP directly for additional assistance with the issue.
- resolved Mar 18, 2025, 04:24 PM UTC
This incident has been resolved.