WISP experienced a critical incident on May 4, 2022 affecting Kendal L0A 1E0 and Newtonville L0A 1J0, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2022, 01:15 PM UTC
Dear clients, We're currently investigating service issues in the following areas. Please visit our status page for the incident updates or call 1-877-955-9477 option 1 for technical support.
- resolved May 04, 2022, 01:54 PM UTC
Dear clients, This incident has been resolved. If you are still facing any service disruption, please email at [email protected] or call 1-877-955-9477 option 1 for technical support. To report the damage to your hardware (broken masts, damaged towers etc.) email at [email protected] Please note that an on-site visit may be required if the equipment on your premises is misaligned and requires an alignment with the tower.