WISP incident

Service Issue - Investigating

Major Resolved View vendor source →

WISP experienced a major incident on May 11, 2022 affecting Blackstock L0B 1B0 and Nestleton Station L0B 1L0 and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 11, 2022, 06:57 PM UTC
Resolved
May 12, 2022, 09:46 PM UTC
Duration
1d 2h
Detected by Pingoru
May 11, 2022, 06:57 PM UTC

Affected components

Blackstock L0B 1B0Nestleton Station L0B 1L0Orono L0B 1M0Pontypool L0A 1K0Cavan L0A 1C0

Update timeline

  1. investigating May 11, 2022, 06:57 PM UTC

    Dear clients, We're currently investigating service issues in the following areas. Please visit our status page for the incident updates or call 1-877-955-9477 option 1 for technical support.

  2. investigating May 11, 2022, 07:00 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 12, 2022, 05:22 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 12, 2022, 05:30 PM UTC

    We are continuing to investigate this issue.

  5. identified May 12, 2022, 05:31 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring May 12, 2022, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 12, 2022, 09:46 PM UTC

    This incident has been resolved.