WISP experienced a major incident on May 20, 2022 affecting Sunderland L0C 1H0 and Brock L0C 1H0, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Sunderland L0C 1H0Brock L0C 1H0
Update timeline
- identified May 20, 2022, 05:49 PM UTC
Ongoing Hydro Outage in Sunderland - Brock area - No official ETR at this stage
- identified May 20, 2022, 07:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 20, 2022, 07:01 PM UTC
Dear clients, This incident has been resolved. If you are still facing any service disruption, please email at [email protected] or call 1-877-955-9477 option 1 for technical support. To report the damage to your hardware (broken masts, damaged towers etc.) email at [email protected] Please note that an on-site visit may be required if the equipment on your premises is misaligned and requires an alignment with the tower.