WISP experienced a major incident on September 29, 2023 affecting Bowmanville L1C 0A0 and Solina L0B 1J0 and 1 more component, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Bowmanville L1C 0A0Solina L0B 1J0Kendal L0A 1E0Port Hope L1A 3V7Campbellcroft L0A 1G0
Update timeline
- identified Sep 29, 2023, 01:16 PM UTC
Fibre at the main Bowmanville tower is running latent, causing slow speeds in the area and downstream. We are arranging a technician to attend site.
- identified Sep 29, 2023, 01:29 PM UTC
Multiple reports of latency from the fibre provider. We are working with them toward a resolution.
- identified Sep 29, 2023, 01:31 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2023, 07:15 PM UTC
Fibre provider has cleared the issue on their end and we are seeing things fully operational once more.