WISP incident

SN Tower Offline

Critical Resolved View vendor source →

WISP experienced a critical incident on April 23, 2024 affecting Beaverton L0K 1A0 and Sunderland L0C 1H0 and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 02:48 PM UTC
Resolved
Apr 23, 2024, 04:16 PM UTC
Duration
1h 28m
Detected by Pingoru
Apr 23, 2024, 02:48 PM UTC

Affected components

Beaverton L0K 1A0Sunderland L0C 1H0Brock L0C 1H0

Update timeline

  1. identified Apr 23, 2024, 02:48 PM UTC

    Tower has gone offline, affecting a few towers below it. Arranging a technician to attend site.

  2. resolved Apr 23, 2024, 04:16 PM UTC

    Reboot of the tower restored service. Hydro outage occurred this morning and devices did not reconnect after hydro was restored.