Wisembly incident
Site unreachable for some users. DNSSEC issue
Wisembly experienced a notice incident on March 3, 2022 affecting Wisembly application and Real time and 1 more component, lasting 27d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 03, 2022, 09:10 AM UTC
We experience a DNSSEC problem in our DNS Zone. The *.wisembly.com DNS are not reachable for some of our users. We are currently investigating with our DNS provider OVH to fix this issue. We'll update this ticket when we have news from them.
- identified Mar 03, 2022, 09:36 AM UTC
OVH has identified the root cause and escalated the issue to the right team. This hopefully should be fixed in the upcoming minutes...
- monitoring Mar 03, 2022, 10:24 AM UTC
As our DNS provider OVH is investigating the problem, we decided 1h ago do disable DNSSEC validation of our domain to avoid this temporary issue. We observe the propagation of this setting on the ICANN registry and this should fix the problem for our users. Our Pingdom probes are green again. We'll keep this configuration until next Thursday to ensure OVH properly address the issue before enabling it back. Sorry again for the inconvenience
- resolved Jul 07, 2022, 03:29 PM UTC
This incident has been resolved.