Wisembly incident

Application downtime

Critical Resolved View vendor source →

Wisembly experienced a critical incident on April 16, 2021 affecting Wisembly application and Real time, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2021, 10:05 AM UTC
Resolved
Apr 16, 2021, 10:48 AM UTC
Duration
42m
Detected by Pingoru
Apr 16, 2021, 10:05 AM UTC

Affected components

Wisembly applicationReal time

Update timeline

  1. investigating Apr 16, 2021, 10:05 AM UTC

    We are currently down, due to a problem on our hosting provider Claranet side. They are investigating.

  2. investigating Apr 16, 2021, 10:19 AM UTC

    Investigations are still ongoing, but it appears now that our provider IT backbone is at fault.

  3. resolved Apr 16, 2021, 10:48 AM UTC

    We are up again since 12:44 (Paris Time). We are waiting for a post mortem from our housing provider.