WireDrive experienced a notice incident on March 20, 2017 affecting Site Availability and Video Playback and 1 more component, lasting 12h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2017, 11:36 AM UTC
We have received reports of access issues in the UK. We have not confirmed the cause of the issue but are doing our best to resolve this as soon as possible. We thank you for your patience and should you have any questions please email our support at [email protected].
- investigating Mar 20, 2017, 12:49 PM UTC
Our team is still investigating the current status of this issue. We are seeing broken connections between major internet services providers in this region; connecting directly to Wiredrive services at this time. We are in contact with several providers for additional updates to this issue. Thank you for your continued patience.
- investigating Mar 20, 2017, 01:58 PM UTC
Our team is still investigating the cause of this issue. We apologize for the inconvenience and are doing out best to resolve this issue as soon as possible.
- monitoring Mar 20, 2017, 04:00 PM UTC
The peering of traffic from some local Internet Service Providers (ISP's) in the EU to their Internet Exchange Providers is not routing Wiredrive domain request properly. We are working with these providers to resolve this issue at the exchange level but can not say for sure how long it will take for updates to propagate. We will continue to monitor this issue and provide updates as they become available to us. Should you have any further questions/concerns, please contact [email protected].
- monitoring Mar 20, 2017, 06:04 PM UTC
Our team is still monitoring this issue and in contact with the affected Internet exchange providers to confirm a fix to this issue. We will post updates as soon as they become available.
- resolved Mar 20, 2017, 11:40 PM UTC
We have been updated that traffic has been corrected in the affected locations by the source ISP's with this issue. We are pending the root cause for the disruption, however, affected users should be able to refresh your browser and access Wiredrive without issue. Please let us know if you still have any issues accessing Wiredrive by contacting [email protected]. Thank you for your patience.