WireDrive incident

New File Thumbnailing/Transcoding/Waveform Delays

Notice Resolved View vendor source →

WireDrive experienced a notice incident on March 27, 2017 affecting Site Availability and Video Playback, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2017, 03:43 AM UTC
Resolved
Mar 27, 2017, 05:38 AM UTC
Duration
1h 54m
Detected by Pingoru
Mar 27, 2017, 03:43 AM UTC

Affected components

Site AvailabilityVideo Playback

Update timeline

  1. investigating Mar 27, 2017, 03:43 AM UTC

    We are currently investigating delays with thumbnailing, transcoding, and audio file waveform generation of new file uploads.

  2. identified Mar 27, 2017, 04:39 AM UTC

    We have identified the issue with the processing delays and are working towards resolving the delay as soon as possible.

  3. resolved Mar 27, 2017, 05:38 AM UTC

    We have resolved the issues with thumbnailing/transcoding/waveform generation delays. Please re-upload files if you find that it does not have a preview or a thumbnail.