WireDrive incident

Monitoring Performance Delays

Notice Resolved View vendor source →

WireDrive experienced a notice incident on July 18, 2017 affecting Site Availability and Video Playback and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2017, 03:15 PM UTC
Resolved
Jul 18, 2017, 04:32 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 18, 2017, 03:15 PM UTC

Affected components

Site AvailabilityVideo PlaybackPresentation AvailabilityEmail Delivery

Update timeline

  1. investigating Jul 18, 2017, 03:15 PM UTC

    We have been notified that some clients may be experience delays between 10:30AM EST - 11:00AM EST that may have affected uploads, downloads, and page loading of Wiredrive systems. Systems should be back to normal and our team is actively monitoring this issue. We will resolve this issue once we have confirmed no further delays will occur. Should you have any questions please reach our support at [email protected].

  2. monitoring Jul 18, 2017, 03:16 PM UTC

    We are monitoring this issue.

  3. resolved Jul 18, 2017, 04:32 PM UTC

    Our Site Reliability Team has confirmed that all systems are currently stable. We are still investigating the root cause of this delay, but all client systems should be performing as normal.