WireDrive incident

Delays in thumbnail generation and web video previews

Notice Resolved View vendor source →

WireDrive experienced a notice incident on August 3, 2017 affecting Site Availability and Video Playback, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2017, 07:15 AM UTC
Resolved
Aug 03, 2017, 08:05 AM UTC
Duration
50m
Detected by Pingoru
Aug 03, 2017, 07:15 AM UTC

Affected components

Site AvailabilityVideo Playback

Update timeline

  1. investigating Aug 03, 2017, 07:15 AM UTC

    We are currently experiencing delays in image thumbnail generation and video web preview (transcoding) generation. Video playback and sharing of new video files may currently be unavailable. We are investigating this issue and will provide updates shortly.

  2. monitoring Aug 03, 2017, 07:45 AM UTC

    New file uploads, generation of thumbnails, and web previews are currently functional. We are monitoring and verifying that all services are stable.

  3. resolved Aug 03, 2017, 08:05 AM UTC

    Previously delayed messages are now being processed through the queue. All systems are operational.