WireDrive experienced a critical incident on January 29, 2018 affecting Site Availability and Video Playback and 1 more component, lasting 15h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2018, 02:31 PM UTC
We have received a number of reports of degraded performance and our team is aware and currently looking into the performance related problems to correct and improve. We will continue to update the status page with continued updates as they progress.
- investigating Jan 29, 2018, 04:51 PM UTC
Our engineers are continuing to investigate performance related issues, such as the inability to login, view presentations and any 504 Gateway errors. They have began to isolate the issue but have not yet identified the root cause.
- investigating Jan 29, 2018, 06:00 PM UTC
Our engineers are closing in on what they suspect to be the problem and hope to have a resolution soon. We appreciate everyone's patience while our team continues to address the issues at hand.
- identified Jan 29, 2018, 08:28 PM UTC
Our engineers have isolated our performance degradation to issues with a particular vendor software component. We are working with that vendor to resolve the issues, and we will continue to provide updates as they develop. We appreciate your patience.
- identified Jan 30, 2018, 12:24 AM UTC
Our engineers are continuing to work with our vendor to resolve the current performance issues. We appreciate everyone’s patience as our team continues to work on a resolution and will continue to provide updates as they develop.
- monitoring Jan 30, 2018, 02:15 AM UTC
Our engineers believe they've resolved the underlying issues related to degraded performance. All systems appear to be performing as normal and we will continue to monitor.
- resolved Jan 30, 2018, 06:04 AM UTC
All systems have resumed normal service. This incident has been resolved.