WireDrive experienced a major incident on May 31, 2018 affecting Site Availability and Video Playback and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2018, 08:22 PM UTC
Our team is currently diagnosing the root cause for the current outage of service. We will post another update within 30 minutes.
- investigating May 31, 2018, 08:44 PM UTC
Our team is continuing to diagnose the root cause. We will post another update within 30 minutes.
- investigating May 31, 2018, 09:13 PM UTC
We've isolated the root cause and have identified that an upstream vendor is experiencing issues. We're currently working with our cloud vendor and we will post another update in 30 minutes.
- monitoring May 31, 2018, 09:37 PM UTC
We are seeing service improvements and are currently monitoring the system health. We will post another update within 30 minutes.
- resolved May 31, 2018, 10:10 PM UTC
Wiredrive site availability is restored but our team will continue to monitor performance.