WireDrive experienced a minor incident on August 10, 2018 affecting Site Availability, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2018, 12:34 AM UTC
Our team is currently seeing issues related to uploads. We are currently investigating and will provide more updates as they come.
- investigating Aug 10, 2018, 12:41 AM UTC
We are continuing to investigate this issue.
- identified Aug 10, 2018, 12:59 AM UTC
Our team has identified the cause of issues regarding upload performance and project/folder creation. We are currently taking steps to correct and will provide more updates as they come.
- identified Aug 10, 2018, 01:17 AM UTC
Our team is currently working with our upstream service provider to identify and resolve the issue. Will provide more updates as they come.
- identified Aug 10, 2018, 02:29 AM UTC
Our upstream provider is troubleshooting this issue and we are still working with them to help them isolate the cause and resolve. Will provide more updates as they come.
- monitoring Aug 10, 2018, 02:47 AM UTC
Uploads and project/folder creation should be working as intended. Our team is continuing to test and monitor to make sure there are no regressions. Will provide more updates as they come.
- resolved Aug 10, 2018, 03:17 AM UTC
This incident has been resolved.