WireDrive experienced a major incident on September 11, 2018 affecting Email Delivery, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2018, 01:35 PM UTC
Email notifications for Wiredrive are currently unavailable due to an issue with an upstream provider. We are working on mitigating the issue and are attempting to failover to an alternate provider. Will update the status page with further details when available.
- identified Sep 11, 2018, 01:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 11, 2018, 01:46 PM UTC
We have switched over to an alternate provider and emails should now be going out successfully. NOTE: Emails that were sent out in the last two hours will be sent out successfully when our upstream provider is back up and running. If you need an email to be received by a client as soon as possible, please resend the link/presentation to them and they will then successfully receive it.
- identified Sep 11, 2018, 01:47 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 11, 2018, 01:48 PM UTC
We have switched over to an alternate provider and emails should now be going out successfully. NOTE: Emails that were sent out in the last two hours will be sent out successfully when our upstream provider is back up and running. If you need an email to be received by a client as soon as possible, please resend the link/presentation to them and they will then successfully receive it.
- resolved Sep 11, 2018, 08:56 PM UTC
Issue is resolved. If you are still experiencing issues please email [email protected]