WireDrive experienced a critical incident on October 24, 2018 affecting Site Availability, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2018, 10:23 PM UTC
Our team is currently investigating "internal server error" messages for users trying to access their Wiredrive account. We will post an update in the next 30 minutes as it develops.
- investigating Oct 24, 2018, 10:54 PM UTC
Our engineers are actively narrowing down the issues contributing to the “internal server error” messages for Wiredrive accounts. We will continue providing updates as they come.
- resolved Oct 24, 2018, 11:36 PM UTC
Our monitoring alerts notified our engineers of a memory leak and our infrastructure became overwhelmed with requests which contributed to the internal server error messages. Our engineers implemented fixes so it won’t occur again in the future. We appreciate your patience while our team rectified these issues to bring Wiredrive back online. Feel free to email [email protected] with any additional questions.