WireDrive experienced a critical incident on December 11, 2018 affecting Site Availability and Video Playback and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2018, 10:15 PM UTC
We are currently seeing intermittent issues around projects/library and assets. This also affects client facing links. Our engineers are looking in to identifying the issue and will update within the hour. Thank you for your patience.
- identified Dec 11, 2018, 10:47 PM UTC
We've identified an issue at an upstream hosting provider, we are working with them to resolve.
- identified Dec 11, 2018, 11:25 PM UTC
We have identified the issue with our upstream service provider and are actively working on a fix.
- identified Dec 11, 2018, 11:28 PM UTC
The root cause has been identified and service has been restored. Our engineers continue to monitor the situation.
- resolved Dec 12, 2018, 12:07 AM UTC
We have tested the application and all services seem to be back up running normally. Please reach out to [email protected] if you have any further issues.