WireDrive experienced a major incident on December 11, 2019 affecting Site Availability, lasting 8d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2019, 05:12 PM UTC
We are investigating reports that Wiredrive is not loading for certain users. Our engineering team is actively working toward a solution.
- identified Dec 11, 2019, 05:24 PM UTC
The issue has been identified as an upstream service provider experiencing a partial outage. We are working with the provider to ensure total restoration of service.
- identified Dec 11, 2019, 08:40 PM UTC
Our upstream service provider has confirmed resolution of the underlying issue, and service has returned to normal. We are evaluating remediation steps to ensure that the issue does not recur, and continue to monitor system usage closely.
- monitoring Dec 11, 2019, 08:40 PM UTC
Our upstream service provider has confirmed resolution of the underlying issue, and service has returned to normal. We are evaluating remediation steps to ensure that the issue does not recur, and continue to monitor system usage closely.
- resolved Dec 19, 2019, 11:49 PM UTC
This issue has been fully resolved.