WireDrive experienced a major incident on February 20, 2020 affecting Email Delivery, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery
Update timeline
- investigating Feb 20, 2020, 12:26 AM UTC
We are investigating reports of system emails not being delivered.
- identified Feb 20, 2020, 12:37 AM UTC
We can confirm that system emails are not being delivered due to an issue with an upstream provider. We are working with them to resolve. We would recommend sharing any presentation by selecting "Get Link" as a temporary workaround.
- monitoring Feb 20, 2020, 12:46 AM UTC
System emails are now being sent through a secondary system, and we can confirm that they are being delivered successfully. We are continuing to monitor the situation with our primary provider.
- resolved Feb 20, 2020, 04:38 AM UTC
Our upstream provider has confirmed that this issue is resolved.