WireDrive incident

Presentations Not Loading

Critical Resolved View vendor source →

WireDrive experienced a critical incident on August 21, 2020 affecting Presentation Availability, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2020, 06:45 PM UTC
Resolved
Aug 21, 2020, 08:58 PM UTC
Duration
2h 12m
Detected by Pingoru
Aug 21, 2020, 06:45 PM UTC

Affected components

Presentation Availability

Update timeline

  1. investigating Aug 21, 2020, 06:45 PM UTC

    We are investigating reports of Presentations not loading.

  2. identified Aug 21, 2020, 06:49 PM UTC

    We can confirm that Presentations are not loading due to a timeout by an upstream provider. Our engineers are currently moving to backup resources.

  3. monitoring Aug 21, 2020, 07:03 PM UTC

    Backup resources have been deployed. Wiredrive Presentations are now loading properly. Our engineers are continuing to monitor system usage to ensure that there are no further interruptions

  4. resolved Aug 21, 2020, 08:58 PM UTC

    This is now resolved.