Wipster experienced a minor incident on March 27, 2019 affecting Video encoding, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 27, 2019, 09:10 PM UTC
We are currently experiencing an issue with our third-party encodings provider, where processing is not completing in a timely manner. Our development team is working to resolve the issue with the utmost urgency. We apologize for any inconvenience caused. Please subscribe for further updates.
- identified Mar 27, 2019, 09:10 PM UTC
We are currently experiencing an issue with our third-party encodings provider, where processing is not completing in a timely manner. Our development team is working to resolve the issue with the utmost urgency. We apologize for any inconvenience caused. Please subscribe for further updates.
- monitoring Mar 27, 2019, 09:46 PM UTC
Encoding has resumed at normal rate, videos in the backlog are currently processing. We are continuing to monitor progress.
- resolved Mar 27, 2019, 10:07 PM UTC
Thank you for your patience, video encoding service is back to normal performance.