Wink experienced a notice incident on May 2, 2019 affecting Wink Core API, lasting 5d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Wink Core API
Update timeline
- investigating May 02, 2019, 10:52 PM UTC
We are currently investigating an issue with device states reporting incorrectly. This may have an adverse effect on device commands, as well as push notifications being sent successfully.
- investigating May 03, 2019, 04:14 PM UTC
We are currently investigating an issue on iOS regarding failure to update device states. While a fix is implemented, users on iOS are advised to force-quit and reopen the app before attempting to control devices. This will accurately update the device states, at which point devices will be controllable.
- monitoring May 04, 2019, 03:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2019, 03:14 PM UTC
This incident has been resolved.