Wink incident

CS Services Currently Down

Critical Resolved View vendor source →

Wink experienced a critical incident on September 17, 2019, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2019, 07:29 PM UTC
Resolved
Sep 17, 2019, 07:58 PM UTC
Duration
29m
Detected by Pingoru
Sep 17, 2019, 07:29 PM UTC

Update timeline

  1. identified Sep 17, 2019, 07:29 PM UTC

    The customer service office is experiencing technical difficulties with our CS system. Phone lines and emails are currently down. We apologize for any inconveniences.

  2. resolved Sep 17, 2019, 07:58 PM UTC

    Customer Support services (phone & email) have been restored. Thank you for your patience.