Wink incident

Wink Connectivity Issues

Minor Resolved View vendor source →

Wink experienced a minor incident on April 10, 2020 affecting Wink Core API, lasting 7h 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2020, 07:15 PM UTC
Resolved
Apr 11, 2020, 02:35 AM UTC
Duration
7h 20m
Detected by Pingoru
Apr 10, 2020, 07:15 PM UTC

Affected components

Wink Core API

Update timeline

  1. investigating Apr 10, 2020, 07:15 PM UTC

    Connectivity issues may display as '500 Internal Server Error' or 'There was a problem communicating with the server'. This error can occur from various actions within the Wink app (logging in, controlling a device, etc..).

  2. identified Apr 10, 2020, 08:26 PM UTC

    The '500 Internal Server Error' issue has been identified and a fix is being implemented. We are still investigating issues related to device control failure and/or command delays.

  3. resolved Apr 11, 2020, 02:35 AM UTC

    This incident has been resolved.