Wink experienced a minor incident on May 30, 2020 affecting Wink Core API and Wink Hub API and 1 more component, lasting 2d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2020, 03:59 PM UTC
Connectivity issues may display as '500 Internal Server Error' or 'There was a problem communicating with the server'. This error can occur from various actions within the Wink app (logging in, controlling a device, etc..).
- identified May 30, 2020, 06:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 30, 2020, 08:55 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating May 31, 2020, 02:58 AM UTC
We are currently investigating delayed commands through the Wink app.
- identified May 31, 2020, 04:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 01, 2020, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2020, 07:12 PM UTC
This incident has been resolved.