Wink incident

Connectivity Issues

Major Resolved View vendor source →

Wink experienced a major incident on September 10, 2020 affecting wink.com and Wink Core API and 1 more component, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2020, 10:20 PM UTC
Resolved
Sep 13, 2020, 01:19 AM UTC
Duration
2d 2h
Detected by Pingoru
Sep 10, 2020, 10:20 PM UTC

Affected components

wink.comWink Core APIWink Hub APIAlexa IntegrationGoogle Home IntegrationNest integrationRing IntegrationHoneywell integrationSensi integrationArlo Integration

Update timeline

  1. investigating Sep 10, 2020, 10:20 PM UTC

    We are currently investigating an issue controlling devices connected to Wink.

  2. investigating Sep 10, 2020, 11:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 11, 2020, 12:56 AM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 11, 2020, 02:03 AM UTC

    We are continuing to investigate this issue.

  5. identified Sep 11, 2020, 10:28 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Sep 12, 2020, 02:15 AM UTC

    We have implemented a fix for wink.com and are continuing our work to bring the rest of the services online

  7. identified Sep 12, 2020, 04:27 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Sep 12, 2020, 08:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. monitoring Sep 13, 2020, 12:30 AM UTC

    We are continuing to monitor for any further issues.

  10. resolved Sep 13, 2020, 01:19 AM UTC

    This incident has been resolved.