Wink experienced a critical incident on December 1, 2020 affecting Sensi integration, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Sensi integration
Update timeline
- investigating Dec 01, 2020, 05:45 AM UTC
Sensi is experiencing a service issue and they are currently investigating a solution. Remote access to Sensi through the Sensi App and through Wink are temporarily unavailable. The Sensi thermostat should operate your HVAC system normally.
- monitoring Dec 01, 2020, 07:27 AM UTC
Sensi has a fix in place and are monitoring.
- resolved Dec 01, 2020, 08:11 AM UTC
This incident has been resolved.