Wink experienced a critical incident on July 1, 2022 affecting wink.com and Wink Core API and 1 more component, lasting 26d 16h. The incident has been resolved; the full update timeline is below.
Affected components
wink.comWink Core APIWink Hub APIAlexa IntegrationGoogle Home IntegrationNest integrationRing IntegrationHoneywell integrationSensi integrationArlo Integration
Update timeline
- identified Jul 01, 2022, 01:09 AM UTC
The issue has been identified and our team is working on a fix.
- identified Jul 12, 2022, 04:09 PM UTC
We are continuing to work on a fix for our connectivity issues. We will post here when we have a resolution.
- identified Jul 22, 2022, 03:15 PM UTC
A resolution is currently being applied and we anticipate that our core systems and websites will be back online in the coming days.
- monitoring Jul 25, 2022, 10:09 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 27, 2022, 02:59 AM UTC
We have identified an issue regarding password resets, and we are working on a fix. All other issues have been resolved.
- resolved Jul 27, 2022, 05:12 PM UTC
This incident has been resolved.