Wink incident

Wink App & Device Connectivity/Control Issues

Critical Resolved View vendor source →

Wink experienced a critical incident on May 13, 2023 affecting Wink Core API and Alexa Integration and 1 more component, lasting 25d 13h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2023, 01:12 AM UTC
Resolved
Jun 07, 2023, 03:07 PM UTC
Duration
25d 13h
Detected by Pingoru
May 13, 2023, 01:12 AM UTC

Affected components

Wink Core APIAlexa IntegrationGoogle Home Integration

Update timeline

  1. investigating May 13, 2023, 01:12 AM UTC

    We are currently investigating issues with logging into/controlling devices within the Wink App as well as voice commands failing.

  2. investigating May 13, 2023, 01:14 AM UTC

    We are continuing to investigate this issue.

  3. identified May 15, 2023, 09:27 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 06, 2023, 03:18 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 06, 2023, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 07, 2023, 03:07 PM UTC

    This incident has been resolved.