Wink experienced a minor incident on March 24, 2019 affecting Wink Core API, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 24, 2019, 11:41 PM UTC
Hubs failing to reconnect to server after loss of power. Users are advised to leave Wink Hubs connected to power at this time to avoid issues.
- investigating Mar 25, 2019, 09:06 PM UTC
We are currently investigating the issue with Wink Hubs failing to reconnect after a loss of power. Users are advised to leave Wink Hubs connected to power & postpone updating their Hubs at this time.
- investigating Mar 26, 2019, 03:26 PM UTC
We are still investigating reports of Hub connectivity issues affecting some users. All users are advised to leave Wink Hubs connected to power & postpone updating their Hubs at this time.
- monitoring Mar 26, 2019, 07:23 PM UTC
We are implementing a fix for Hub connectivity issues affecting some users and are monitoring results. All users are still advised to leave Wink Hubs connected to power & postpone updating their Hubs at this time.
- resolved Mar 27, 2019, 12:41 AM UTC
the core issues have been resolved. Power cycling hubs is no longer an issue