Wink incident

Connectivity Issues

Critical Resolved View vendor source →

Wink experienced a critical incident on November 14, 2022 affecting Wink Core API, lasting 179d 7h. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2022, 05:46 PM UTC
Resolved
May 13, 2023, 01:16 AM UTC
Duration
179d 7h
Detected by Pingoru
Nov 14, 2022, 05:46 PM UTC

Affected components

Wink Core API

Update timeline

  1. investigating Nov 14, 2022, 05:46 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 22, 2022, 01:13 AM UTC

    We are currently investigating connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

  3. investigating Jan 07, 2023, 01:48 PM UTC

    We are continuing to investigate intermittent connectivity issues for Wink-connected devices. Hubs and other devices may periodically disconnect and automatically reconnect to the Wink platform.

  4. investigating May 13, 2023, 01:13 AM UTC

    We are continuing to investigate this issue.

  5. resolved May 13, 2023, 01:16 AM UTC

    This incident has been resolved.