WileyPLUS incident

WileyPLUS Service Interruption

Notice Resolved View vendor source →

WileyPLUS experienced a notice incident on October 13, 2019, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2019, 03:36 PM UTC
Resolved
Oct 13, 2019, 07:05 PM UTC
Duration
3h 28m
Detected by Pingoru
Oct 13, 2019, 03:36 PM UTC

Update timeline

  1. identified Oct 13, 2019, 03:36 PM UTC

    Currently, assignment questions are not loading in New WileyPLUS. We are investigating this matter and take it very seriously. We apologize for the issues this causes, and will be providing updates hourly.

  2. identified Oct 13, 2019, 03:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 13, 2019, 04:58 PM UTC

    WileyPLUS and all functions are now operating as expected. Students will be able to complete homework assignments and load questions as expected. We identified the issue and it relates to an external tool we use to support WileyPLUS, not the WileyPLUS platform itself. We appreciate your patience and apologize for any inconvenience this may have caused

  4. resolved Oct 13, 2019, 07:05 PM UTC

    This incident has been resolved.