WileyPLUS incident

Service Alert - WileyPLUS outage

Critical Resolved View vendor source →

WileyPLUS experienced a critical incident on August 19, 2021, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2021, 05:09 AM UTC
Resolved
Aug 19, 2021, 08:10 AM UTC
Duration
3h
Detected by Pingoru
Aug 19, 2021, 05:09 AM UTC

Update timeline

  1. investigating Aug 19, 2021, 05:09 AM UTC

    WileyPLUS will be back soon. We apologize for this inconvenience, but WileyPLUS is currently unavailable due to technical issues. We are working to resolve this issue as soon as possible. Please check back for updates.

  2. identified Aug 19, 2021, 05:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 19, 2021, 05:11 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 19, 2021, 05:34 AM UTC

    WileyPLUS continues to experience technical issues and is unavailable to customers. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.

  5. identified Aug 19, 2021, 06:04 AM UTC

    WileyPLUS continues to experience technical issues and is unavailable to customers. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.

  6. identified Aug 19, 2021, 06:34 AM UTC

    WileyPLUS continues to experience technical issues and is unavailable to customers. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.

  7. identified Aug 19, 2021, 07:06 AM UTC

    WileyPLUS continues to experience technical issues and is unavailable to customers. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.

  8. identified Aug 19, 2021, 07:36 AM UTC

    WileyPLUS continues to experience technical issues and is unavailable to customers. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.

  9. resolved Aug 19, 2021, 08:10 AM UTC

    We are pleased to report that the previous issue WileyPLUS was experiencing has been resolved. We apologize for any inconvenience you may have experienced as a result. If you need any technical assistance please reach out to our Technical Support team. Please consider, for any subsequent platform status updates, subscribe to our SMS message service. To review WileyPLUS platform status at anytime, please visit http://status.wileyplus.com.