WileyPLUS incident
Service Alert - WileyPLUS outage - AWS outage
WileyPLUS experienced a notice incident on December 7, 2021, lasting 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 07, 2021, 05:11 PM UTC
WileyPLUS will be back soon. We apologize for this inconvenience, but WileyPLUS is currently unavailable due to technical issues. We are working to resolve this issue as soon as possible. Please check back for updates.
- identified Dec 07, 2021, 05:43 PM UTC
WileyPLUS continues to experience technical issues and is unavailable to customers. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.
- identified Dec 07, 2021, 06:29 PM UTC
We continue to experience technical issues with WileyPLUS as a result of the Amazon Web Services (AWS) outage that is affecting some products and customers hosted in the IAD (North American) region. We and they are actively working towards recovery. We will post updates as we have more information. You can also review updates at: https://status.aws.amazon.com/
- identified Dec 07, 2021, 07:33 PM UTC
We continue to experience technical issues with WileyPLUS as a result of the Amazon Web Services (AWS) outage that is affecting some products and customers hosted in the IAD (North American) region. We apologize for any inconvenience this has caused our users. Please continue to check back for update, or subscribe to receive email or SMS status notifications.
- identified Dec 07, 2021, 09:00 PM UTC
WileyPLUS continues to experience technical issues and is unavailable to customers. We are working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.
- identified Dec 07, 2021, 09:49 PM UTC
We continue to experience downtime due to the AWS service interruption. We are continuing to work with them to resolve the issue. Please check back for updates.
- resolved Dec 07, 2021, 10:12 PM UTC
We are pleased to report that the previous issue WileyPLUS was experiencing, due to the Amazon Web Service (AWS) outage, has been resolved. We apologize for any inconvenience you may have experienced as a result. If you need any technical assistance please reach out to our Technical Support team. Please consider, for any subsequent platform status updates, subscribe to our SMS message service. To review WileyPLUS platform status at anytime, please visit http://status.wileyplus.com.