WileyPLUS experienced a major incident on September 18, 2023 affecting WileyPLUS, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2023, 05:06 PM UTC
Some customers are experiencing issues logging into WileyPLUS. We are investigating the issue. We apologize for any inconvenience this may cause. Please check back for updates.
- identified Sep 18, 2023, 05:30 PM UTC
We continue to experience technical issues with customers' ability to log in, but are working to resolve the issue as quickly as possible. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.
- identified Sep 18, 2023, 06:01 PM UTC
We continue to experience technical issues with customers' ability to log in and are still actively working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.
- identified Sep 18, 2023, 06:31 PM UTC
We continue to experience technical issues with customers' ability to log in and are still actively working to resolve the issue. Thank you for your patience. We apologize for any inconvenience this may cause. Please check back for updates.
- resolved Sep 18, 2023, 07:15 PM UTC
We are pleased to report that the previous issues WileyPLUS was experiencing have been resolved. We apologize for any inconvenience you may have experienced as a result. If you need any technical assistance please reach out to our Technical Support team. Please consider, for any subsequent platform status updates, subscribe to our SMS message service. To review WileyPLUS platform status at anytime, please visit http://status.wileyplus.com.