WHOOP incident

Sleep, Strain, and Workout processing delayed

Major Resolved View vendor source →

WHOOP experienced a major incident on March 23, 2021 affecting Data uploads & processing, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2021, 11:16 PM UTC
Resolved
Mar 24, 2021, 01:58 AM UTC
Duration
2h 42m
Detected by Pingoru
Mar 23, 2021, 11:16 PM UTC

Affected components

Data uploads & processing

Update timeline

  1. investigating Mar 23, 2021, 11:16 PM UTC

    We are investigating a delay in sleep, strain, & workout processing. Our engineering team is actively working on a fix. Your data will not be lost and will be caught up shortly.

  2. monitoring Mar 24, 2021, 12:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2021, 01:58 AM UTC

    This incident has been resolved.