WHOOP incident

Investigating a bug that shows data catching up

Critical Resolved View vendor source →

WHOOP experienced a critical incident on July 17, 2024 affecting Data uploads & processing, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2024, 09:24 AM UTC
Resolved
Jul 17, 2024, 10:19 AM UTC
Duration
54m
Detected by Pingoru
Jul 17, 2024, 09:24 AM UTC

Affected components

Data uploads & processing

Update timeline

  1. investigating Jul 17, 2024, 09:24 AM UTC

    The team is investigating a bug that is showing data catching up indicator in app stuck or behind in time. The team is investigating, know that your data is coming in and is currently available. Activities and Recoveries are still processing.

  2. identified Jul 17, 2024, 10:06 AM UTC

    We have found the bug and are currently deploying a fix

  3. resolved Jul 17, 2024, 10:19 AM UTC

    This incident has been resolved.