WHOOP incident

Sleep Processing Delayed

Major Resolved View vendor source →

WHOOP experienced a major incident on September 8, 2020 affecting Data uploads & processing, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2020, 09:34 AM UTC
Resolved
Sep 08, 2020, 01:30 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 08, 2020, 09:34 AM UTC

Affected components

Data uploads & processing

Update timeline

  1. identified Sep 08, 2020, 09:34 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 08, 2020, 11:30 AM UTC

    Our engineering team is still working on fix.

  3. monitoring Sep 08, 2020, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 08, 2020, 01:30 PM UTC

    This incident has been resolved.