WHOOP incident

Sleep & Strain processing delayed

Minor Resolved View vendor source →

WHOOP experienced a minor incident on December 30, 2020 affecting Data uploads & processing, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2020, 02:15 PM UTC
Resolved
Dec 30, 2020, 03:49 PM UTC
Duration
1h 34m
Detected by Pingoru
Dec 30, 2020, 02:15 PM UTC

Affected components

Data uploads & processing

Update timeline

  1. investigating Dec 30, 2020, 02:15 PM UTC

    We are investigating a delay in sleep and strain processing. Our engineering team is actively working on a fix. Your data will not be lost and will be caught up shortly.

  2. identified Dec 30, 2020, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 30, 2020, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 30, 2020, 03:49 PM UTC

    This incident has been resolved.