WHOOP incident

Investigating Errors Opening the App

Major Resolved View vendor source →

WHOOP experienced a major incident on August 23, 2024 affecting Core App Features and Login and 1 more component, lasting 8h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2024, 11:41 AM UTC
Resolved
Aug 23, 2024, 08:26 PM UTC
Duration
8h 45m
Detected by Pingoru
Aug 23, 2024, 11:41 AM UTC

Affected components

Core App FeaturesLoginData uploads & processingWHOOP AITeamsThird party integrationsPerformance Assessments

Update timeline

  1. investigating Aug 23, 2024, 11:41 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 23, 2024, 12:18 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 23, 2024, 12:19 PM UTC

    We are currently investigating errors when opening the app

  4. identified Aug 23, 2024, 04:18 PM UTC

    The team identified the issue and a fix has been deployed. WHOOP data is catching up.

  5. resolved Aug 23, 2024, 08:26 PM UTC

    This incident has been resolved.