Whiplash experienced a major incident on July 5, 2019 affecting RyderShip-Core, lasting 8h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 05, 2019, 09:22 PM UTC
We have identified an issue in which orders that were queued for shipment were unintentionally cancelled. We are working to return the orders to their original condition. We are continuing to research the origin of the problem, but have reason to believe this was an internal system issue.
- identified Jul 05, 2019, 10:35 PM UTC
We are continuing to work on returning affected orders to their original state, and will share hourly updates until the issue is resolved.
- identified Jul 05, 2019, 11:40 PM UTC
We are continuing to work on returning affected orders to their original state. We are cautiously optimistic that we will have this issue resolved by 5:30 PST.
- monitoring Jul 06, 2019, 12:34 AM UTC
A fix has been implemented, and we are expecting orders to begin returning to their original status shortly.
- monitoring Jul 06, 2019, 01:30 AM UTC
Affected orders are returning to their correct statuses.
- monitoring Jul 06, 2019, 02:40 AM UTC
Affected orders are continuing to return to their correct statuses.
- resolved Jul 06, 2019, 05:53 AM UTC
All affected orders have returned to their correct status. Please contact support if you require additional assistance.