Where's it Up incident

Major Outage

Notice Resolved View vendor source →

Where's it Up experienced a notice incident on January 25, 2020 affecting Job Submission and Demo and 1 more component, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2020, 12:58 PM UTC
Resolved
Jan 27, 2020, 01:14 AM UTC
Duration
1d 12h
Detected by Pingoru
Jan 25, 2020, 12:58 PM UTC

Affected components

Job SubmissionDemoJob RetrievalAccount Management

Update timeline

  1. investigating Jan 25, 2020, 12:58 PM UTC

    We are currently investigating a database issue that is preventing all Wheres it Up systems from operating. Proxy servers continue to operate normally, but proxy status remains unaffected.

  2. identified Jan 25, 2020, 01:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 25, 2020, 09:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 26, 2020, 12:04 AM UTC

    A temporary fix is in place.

  5. resolved Jan 27, 2020, 01:14 AM UTC

    We believe we have resolved the issue and are monitoring for any further issues.