When I Work incident

Performance/Loading Issue

Notice Resolved View vendor source →

When I Work experienced a notice incident on May 19, 2025 affecting Web App and Login, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2025, 02:47 PM UTC
Resolved
May 19, 2025, 04:47 PM UTC
Duration
1h 59m
Detected by Pingoru
May 19, 2025, 02:47 PM UTC

Affected components

Web AppLogin

Update timeline

  1. investigating May 19, 2025, 02:47 PM UTC

    We are currently investigating issues with logging into the app and loading. We will have an update soon.

  2. identified May 19, 2025, 03:30 PM UTC

    We have identified the issue impacting loading performance and showing totals across the app and are working on a resolution.

  3. monitoring May 19, 2025, 03:56 PM UTC

    A fix has been implemented, and we are monitoring the results to ensure it is working as intended. We will provide an update when the issue is resolved.

  4. monitoring May 19, 2025, 04:47 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 19, 2025, 04:47 PM UTC

    The issue regarding loading performance and hour totals across the app have been resolved.