When I Work experienced a major incident on May 22, 2025 affecting Web App and Login and 1 more component, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2025, 12:08 AM UTC
We are investigating issues with creating and editing shifts and loading time sheets. We will post an update as soon as we have additional information.
- identified May 22, 2025, 12:25 AM UTC
The cause of the issue has been identified.
- monitoring May 22, 2025, 12:36 AM UTC
A fix has been implemented, and our core application functionalities are being monitored.
- investigating May 22, 2025, 12:52 AM UTC
After monitoring the fix we are experiencing an issue with shift creation. We apologize and will have an update shortly.
- investigating May 22, 2025, 01:02 AM UTC
We are continuing to investigate issues logging in to When I Work on multiple platforms and shift/timesheet creation.
- investigating May 22, 2025, 01:35 AM UTC
We are investigating the root cause of the issue with an upstream provider. We will have another update soon.
- investigating May 22, 2025, 02:12 AM UTC
We are still investigating the issue causing a delay or an error message when creating shifts.
- investigating May 22, 2025, 02:49 AM UTC
We continue to investigate the issue causing a delay or an error message when creating shifts. We apologize for the inconvenience and will update again shortly.
- investigating May 22, 2025, 02:59 AM UTC
We are investigating the issue causing error messages when creating or picking up shifts, clocking in/out, and adding new users.
- identified May 22, 2025, 03:38 AM UTC
We have identified the cause impacting our performance issues and are working on a fix.
- identified May 22, 2025, 04:33 AM UTC
We are continuing to work on a fix for this issue.
- identified May 22, 2025, 06:05 AM UTC
We are continuing to work on a fix for the performance issues
- identified May 22, 2025, 12:34 PM UTC
We are experiencing degraded performance issues and are working with our upstream provider. We will continue to post updates as we have them.
- identified May 22, 2025, 03:01 PM UTC
We are experiencing degraded performance issues across all platforms. This includes creating shifts, timesheets, clocking in and out, and adding users. We truly appreciate your patience as we work toward a fix.
- monitoring May 22, 2025, 04:21 PM UTC
A fix has been implemented for the degraded performance and we are monitoring its results.
- investigating May 22, 2025, 05:17 PM UTC
We are investigating errors after releasing the fix.
- monitoring May 22, 2025, 10:00 PM UTC
We are monitoring the fix.
- monitoring May 23, 2025, 02:28 AM UTC
We have identified the root cause and are monitoring the fix across our platforms. Thank you for your understanding.
- monitoring May 23, 2025, 01:40 PM UTC
The intermittent performance issues have improved and the team continues to monitor the fix. Another update will be provided shortly.
- resolved May 23, 2025, 03:20 PM UTC
The technical issues affecting parts of When I Work across web, Android, and iOS have been resolved and everything is working normally. Thank you so much for your patience—we sincerely apologize for the disruption.