When I Work incident

SMS Notification Service Degraded

Notice Resolved View vendor source →

When I Work experienced a notice incident on February 15, 2017, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2017, 10:02 PM UTC
Resolved
Feb 16, 2017, 04:10 AM UTC
Duration
6h 8m
Detected by Pingoru
Feb 15, 2017, 10:02 PM UTC

Update timeline

  1. investigating Feb 15, 2017, 10:02 PM UTC

    Our SMS provider is investigating reports of SMS notifications not sending.

  2. monitoring Feb 16, 2017, 01:15 AM UTC

    Our upstream provider reports that they have resolved the issue and are monitoring for further problems.

  3. resolved Feb 16, 2017, 04:10 AM UTC

    We have been monitoring issue and have had no new incidents reported so we are setting the status of this Incident to resolved.