When I Work incident

Performance Issues: Shifts and Timesheets

Minor Resolved View vendor source →

When I Work experienced a minor incident on June 22, 2018 affecting Web App, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2018, 12:56 AM UTC
Resolved
Jun 22, 2018, 03:28 AM UTC
Duration
2h 31m
Detected by Pingoru
Jun 22, 2018, 12:56 AM UTC

Affected components

Web App

Update timeline

  1. investigating Jun 22, 2018, 12:56 AM UTC

    We are currently investigating issues with creating and editing shifts and loading time sheets. We will post an update as soon as we have additional information.

  2. investigating Jun 22, 2018, 02:05 AM UTC

    Our team is continuing to investigate this issue.

  3. identified Jun 22, 2018, 03:09 AM UTC

    Our team has identified the issue and is rapidly working towards a solution.

  4. resolved Jun 22, 2018, 03:28 AM UTC

    The issue with creating and editing shifts and loading timesheets has been resolved. Thank you for your patience while we worked to resolve this as quickly as possible. Note: you may need to refresh your site to properly load timesheets.