When I Work incident

Partial web outage

Notice Resolved View vendor source →

When I Work experienced a notice incident on April 13, 2020 affecting Web App, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2020, 04:08 PM UTC
Resolved
Apr 13, 2020, 04:12 PM UTC
Duration
4m
Detected by Pingoru
Apr 13, 2020, 04:08 PM UTC

Affected components

Web App

Update timeline

  1. investigating Apr 13, 2020, 04:08 PM UTC

    We are currently investigating an issue where certain pages of the web app are not loading in accounts with legacy plans. We will keep you apprised of updates. We apologize for the interruption and thank you for your patience.

  2. resolved Apr 13, 2020, 04:12 PM UTC

    The issue has been identified and we have reverted the problematic code. All pages of the web app should now be functioning properly. Thank you again for your patience while this issue was resolved.