When I Work experienced a major incident on September 22, 2020 affecting Workchat, lasting 18h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2020, 05:38 PM UTC
We are currently investigating this issue.
- investigating Sep 22, 2020, 05:48 PM UTC
We are investigating an issue impacting WorkChat across all platforms; you may be unable to access WorkChat at this time. We will update you as soon as we know more. Thank you for your patience while we work to get this resolved.
- monitoring Sep 22, 2020, 06:14 PM UTC
An upstream fix has been implemented and WorkChat appears to be operational on all platforms at this time. We will continue to monitor this incident and will mark as resolved as soon as the all-clear is given by the upstream provider.
- monitoring Sep 22, 2020, 08:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2020, 12:34 PM UTC
After monitoring, WorkChat is fully operational.