When I Work experienced a critical incident on November 20, 2020 affecting Login, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2020, 03:41 AM UTC
We are seeing network and service level degradation preventing logging into When I Work. This is actively being worked on, and we will update you here when we have more information.
- identified Nov 20, 2020, 03:56 AM UTC
The root cause of the issue has been identified and is being addressed by upstream services. In the meantime, we are rerouting the traffic to bypass the impacted cloud services.
- monitoring Nov 20, 2020, 04:12 AM UTC
We have deployed a hotfix to circumvent the upstream system issues preventing login. We will continue monitoring the system, and will update you when the issue has been resolved.
- monitoring Nov 20, 2020, 04:39 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 20, 2020, 04:42 AM UTC
This incident has been resolved.